rich9 Privacy Policy – How Your Personal Data Is Protected

1. Information We Collect

When you register an account on rich9, we collect personal information including your full name, date of birth, email address, mobile number, and payment details. We also collect technical data such as your IP address, device type, browser version, and session activity logs when you use our platform. This information is necessary to verify your identity, process transactions, and deliver a personalised gaming experience suited to players in the Philippines. You may also provide additional information voluntarily, such as when you contact our support team or respond to a survey. We do not collect sensitive personal data such as government-issued ID numbers unless required for identity verification under applicable Philippine regulations. All data collected is limited to what is reasonably necessary for the purposes described in this policy. If you choose not to provide certain required information, we may be unable to create or maintain your account.

2. How We Use Your Information

rich9 uses your personal information primarily to operate and improve our platform, process deposits and withdrawals, and communicate with you about your account. We use your contact details to send important account notifications, security alerts, and updates about changes to our terms or policies. Your activity data helps us detect and prevent fraud, identify unusual account behaviour, and maintain the integrity of our gaming environment. We may use aggregated, anonymised data for internal analytics and platform development purposes, but this data cannot be used to identify you individually. We do not use your personal information to send unsolicited marketing communications without your consent. If you have opted in to receive promotional updates, you may withdraw that consent at any time by contacting [email protected]. All use of your data is governed by the Data Privacy Act of 2012 of the Philippines.

3. Sharing and Disclosure of Data

We do not sell, rent, or trade your personal information to third parties for their own marketing purposes. rich9 may share your data with trusted service providers who assist us in operating the platform, such as payment processors and identity verification partners, strictly under confidentiality agreements. We may also disclose your information to regulatory authorities or law enforcement agencies when required by Philippine law or a valid legal order. In the event of a business transfer, merger, or acquisition, your data may be transferred to the new entity, and you will be notified of any material changes to how your data is handled. All third parties who receive your data are required to maintain appropriate security standards and to use your information only for the specific purpose for which it was shared. We do not transfer your personal data outside the Philippines unless adequate data protection safeguards are in place. Any such international transfers will be disclosed to you in advance where practicable.

4. Data Security and Storage

rich9 applies industry-standard security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and our platform is encrypted using secure protocols, ensuring that your account credentials and payment details remain protected during every session. We store your personal data on secured servers with restricted access, and only authorised personnel are permitted to handle sensitive account information. Our security practices are reviewed and updated regularly to address emerging threats and to align with best practices for online platforms operating in the Philippines. In the event of a data breach that may affect your rights, we will notify you and the relevant Philippine authorities in accordance with the Data Privacy Act of 2012. You are also responsible for maintaining the security of your own account by keeping your password confidential and logging out after each session on shared devices. If you suspect any unauthorised access to your account, please contact us immediately at [email protected].

5. Data Retention

We retain your personal information for as long as your account remains active or as required to fulfil the purposes described in this Privacy Policy. After account closure, we may retain certain data for a period required by Philippine law, including records necessary for financial compliance, dispute resolution, and fraud prevention. Data that is no longer needed for any lawful purpose will be securely deleted or anonymised in accordance with our internal data retention schedule. You may request the deletion of your personal data by contacting [email protected], subject to any legal obligations that require us to retain certain records. We will respond to verified deletion requests within a reasonable timeframe and inform you of any data we are legally required to keep. Backup copies of data may persist for a limited period after deletion requests are processed, but these will not be used for any active purpose. Our retention practices are designed to balance your privacy rights with our operational and legal obligations.

6. Your Rights as a Data Subject

Under the Data Privacy Act of 2012 of the Philippines, you have the right to access, correct, and request the deletion of your personal information held by rich9. You may also object to the processing of your data in certain circumstances, or request that we restrict how your data is used while a complaint is being resolved. To exercise any of these rights, please send a written request to [email protected] with sufficient detail to allow us to identify your account and process your request accurately. We will acknowledge your request promptly and aim to resolve it within thirty days, or inform you if additional time is required. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We take all data subject requests seriously and will not penalise you for exercising your rights under applicable law. For more information about your rights, you may also refer to our FAQ page.

7. Cookies and Tracking Technologies

rich9 uses cookies and similar tracking technologies to improve your browsing experience, remember your preferences, and analyse how our platform is used. Essential cookies are required for the platform to function correctly and cannot be disabled without affecting your ability to use core features such as account login and session management. Analytics cookies help us understand which parts of the platform are most useful to players in the Philippines, allowing us to make informed improvements. You can manage your cookie preferences through your browser settings, though disabling certain cookies may limit the functionality available to you. We do not use cookies to track your activity on third-party websites or to build advertising profiles. Any data collected through cookies is handled in accordance with this Privacy Policy and is not shared with external parties for marketing purposes. By continuing to use the rich9 platform, you consent to our use of cookies as described here.

8. Changes to This Privacy Policy

rich9 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, legal requirements, or platform features. When we make material changes, the updated policy will be published on this page with a revised effective date, and registered players will be notified through their registered contact details where practicable. Your continued use of the platform after any changes have been posted constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically so that you remain informed about how your personal information is being protected. If you disagree with any changes to this policy, you should stop using the platform and contact us at [email protected] to discuss your account options. This Privacy Policy is governed by the laws of the Philippines, and any disputes relating to data privacy shall be subject to the jurisdiction of the appropriate Philippine authorities. For a full overview of your rights and obligations on the platform, please also review our Terms and Conditions.